At FAMOLOGY Lounge & Sleepwear we recognize that shopping is fabulous and fun but sometimes the size is not quite right.

 

• We do provide you with an online store credit, however, we DO NOT provide refunds for a simple change of mind or wrong size selection. Please refer to the US Law for more information. 

• You can return your item/s to us within 14 days to receive an online store credit, which is valid for 3 months from issue. 

• You will receive an email from us with your online store credit code which is valid for 3 months from issue. It will be to the value of the item/s only and does not include postage.

• You can use this to purchase another size in the same style or a new item. We do not do exchanges or hold stock for exchanges. 

 

FAMOLOGY Lounge & Sleepwear Return Form - Download Here.

 

How to return an item?

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If you are not completely happy with your purchase, please read our Return Policy and Conditions carefully to ensure that you are eligible to return your purchase and receive a store credit.

 

1. Ensure that the product is unworn, unwashed, no makeup stains and the tags are attached.

2. Complete the Returns Form that was included in your parcel. Download here. Your store credit will be for the value of the item you purchased. It does not include postage. Store credit is valid for 3 months, so you have plenty of time to shop your next item. They can only be used online and are not valid in-store.

3. Include a copy of your original invoice or order number (provided on the back of your postage pack) and completed return form in your package along with the item.

4. Post it back to FAMOLOGY Lounge & Sleepwear at: Arundel Mills Mall (next to Medieval Times) 7000 Arundel Mills Circle, Suite 103, Hanover, MD 21076

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Online store credit will be for the value of your returned item as stated on your original invoice; Shipping and handling costs are not included in the store credit

 

All returns will be processed within 2 to 5 business days of receiving your parcel.

Please note FAMOLOGY Lounge & Sleepwear is not able to exchange sale items and undergarments. 
Returns will only be issued on sale items if the product is deemed to be faulty, has a manufacturer fault or has arrived broken or damaged. Please see below for further details regarding faulty items.
For all inquiries and questions email us here.

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Returns/Exchange Policy?

 

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service.

 

FAMOLOGY Lounge & Sleepwear takes reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

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Any items damaged in the return to FAMOLOGY Lounge & Sleepwear during transit is the responsibility of the sender. In that situation, FAMOLOGY Lounge & Sleepwear will not give store credit. Sale items and gift cards are not eligible for return. 

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The cost of return shipping is at the customer’s expense, we do not refund or add credit for the cost of return postage.
We inspect all return items upon receipt. Returns which fail to comply with the above will be returned back to the purchaser.

We are not required to provide a refund or replacement if you change your mind. Please refer to the US Law.

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Who pays for return postage?

 

If you have received an item that is damaged or faulty in some way, we will be happy to pay the return postage costs.

If you have simply changed your mind regarding the color, style, or size, we ask you to cover the cost of returning the item. We recommend tracking your item as we don’t accept the responsibility for any lost items in the post.

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Faulty items?

 

When you receive your order and open the pack only to find;

• Your product arrived damaged

• Is deemed to be faulty or

• Has a manufacturer fault? 

 

If you believe your purchase has a fault, please contact our customer service team via email (click here)

Be sure to have your order number (provided on the back of your postage pack) and details of the fault and we would be happy to provide you with a postage slip. Shipping and handling costs are not refundable on faulty items.

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NOT what you ordered?

 

Please email here and provide the details of what you have received/what you are missing along with a picture, and we will sort out for you ASAP. If it has been our mistake, we will cover the cost of postage to correct this for you.

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Promotional Offers?

 

Promotional offers and discount are available on www.famologyloungeandsleepwear.com site at varying times, when the offer requires a discount code this code must be entered in the promo code field on the site to be redeemed. Each promo code will have its own terms and conditions. Only one promo code can be used at a time.

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Once your order is placed, we are unable to change it. We give clear indication on all sales that a code must be entered at checkout. It’s up to your discretion to insure you put this code in to receive your discount. If the code has not been put in via the order, there will be no refunds or cancellations for the order.

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New customer online code: This code is only for online orders.

Enter the code at checkout, that is sent to your email when you register for the store. This code that is sent a single-use code, each customer can only use it once. If the code is not put in at the checkout there is nothing, we can do for you. The code needs to be entered at the checkout for it to apply. Offer excludes sale items.
 

Contacting Us

 

FAMOLOGY Lounge & Sleepwear welcomes your comments regarding our Return/Refund Policy. If you have any questions about this Return/Refund Policy and would like further information, please contact us by any of the following means during business hours Monday to Sunday. 

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Call: +1 800 420 8588

Post Attn: Refund/Return Policy

FAMOLOGY Lounge & Sleepwear

Arundel Mills Mall (Next to Medieval Times)
7000 Arundel Mills Circle, Suite 103, Hanover, MD 21076

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